Shipping Terms

By continuing to place order via this website you agree to be bound by these terms and conditions of sale. All orders placed via this website must be done in good faith, and are considered a promise to buy. All information you supply during the ordering process must be true and correct.

Pricing Policy: All transactions are processed in Australian Dollars (AUD). All Prices quoted on the web page are current as of the date the product page was generated by our system. In case of a discrepancy between the product page price and the shopping cart price, the Shopping cart price at the time of order will take precedence, and will be the price applicable in the case that an order is placed. The prices listed on our shopping cart include all relevant taxes including G.S.T, but do not include shipping costs. Shipping Costs are calculated and added as the customer proceeds through checkout, and are clearly visible before any customer information is required. Shipping Costs are calculated based on the product size, weight, handling, and delivery postcode, suburb and method of delivery. All Prices are subject to change without notice. In the event that a product is displayed in error or a pricing error has occurred, Wag Tail Designs will cancel the order and notify the customer. Errors and omissions are excluded.

Customer Service Policy: Wag Tail Designs is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Shipping and Delivery Policy: We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Our shipping policy enables Wag Tail Designs to get your order to you as quickly as possible. We fill & dispatch orders every day. We send products using Standard Post or E-parcel depending on size & weight. Shipping times are estimated at between 3 – 10 business days depending on your location within Australia. It may take up to 7 days for regular mail. We may use other shipping methods at our discretion if a better method is available. Our freight charges are minimal as our aim is only to cover the cost of shipping your goods to you.

Shipping Destinations: Wag Tail Designs ships goods Australia wide. We do accept international orders through our website.

Refund/Return Policy Wag Tail Designs offers a 21 day* money-back guarantee (less shipping costs) provided the product is returned unused, in the original undamaged box including all original packing, original owner’s manuals, warranty card and any included accessories and/or power cords that came with the product. We have the right to refuse the return if the items are returned incomplete or damaged in any way. Except in cases where the product was shipped in our error or was considered to be faulty on arrival, the purchaser is required to pay all costs incurred with regard to shipping the product back to Wag Tail Designs  from date of receipt

Product Disclaimer: It is possible that any animal may experience an adverse reaction to a particular product. Wag Tail Designs recommends that you consult a veterinary surgeon before using products purchased from us. Note: not all products have had their claims tested or are registered in all countries, the claims or product registrations relate to the country of origin only. These products are Australian, they are sold within Australia and are subject to Australian law.  Wag Tail Designs recommends you check with local authorities if you are unsure about any product.

Privacy Policy: Wag Tail Designs is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us.